ChatRamen Privacy Policy & Terms of Service

1.1 Introduction

ChatRamen ("we," "us," or "our") operates a social networking and communication platform that connects users worldwide. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information.

1.2 Information We Collect

1.3 How We Use Your Information

1.4 How We Share Your Information

1.5 Data Retention

• Account Data: Retained while your account is active
• Messages: Stored in our database until you delete them. Cached locally on your device.
• Images/Media: Stored on AWS S3 until you delete your account or remove the content
• Logs & Analytics: Retained for 90 days for debugging and improvement purposes
• Deleted Accounts: Account data is permanently deleted within 30 days of account deletion request

1.6 Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is encrypted using TLS/SSL
• Firebase Security Rules: Strict access controls on database reads/writes
• Authentication: Firebase Auth with secure token management
• Content Moderation: AI-powered filtering to prevent harmful content
• Regular Audits: Periodic security reviews and updates

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. Use ChatRamen at your own risk.

1.7 Children's Privacy

Age Restriction: ChatRamen is intended for users aged 18 years and older. We do not knowingly collect information from anyone under 18. If you are under 18, do not use this app or provide any personal information.

If we discover that a user under 18 has provided personal information, we will immediately delete their account and associated data.

1.8 International Data Transfers

ChatRamen operates globally. Your information may be transferred to and stored on servers located in different countries, including the United States (Firebase, AWS). By using ChatRamen, you consent to the transfer of your information to countries outside your residence.

1.9 Third-Party Links

ChatRamen may contain links to external websites or social media profiles (e.g., Instagram, Snapchat handles). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing information.

1.10 Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of ChatRamen after changes constitutes acceptance of the revised policy.

2.1 Acceptance of Terms

By downloading, installing, or using ChatRamen, you agree to be bound by these Terms of Service. If you do not agree, you may not use the app.

2.2 Eligibility

• You must be at least 18 years old to use ChatRamen
• You must have the legal capacity to enter into binding agreements
• You must not be prohibited from using ChatRamen under applicable laws
• You must provide accurate and truthful information when creating your account

2.3 Account Registration

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not create multiple accounts or impersonate others

2.4 Acceptable Use

You agree not to:

• Use ChatRamen for any illegal purpose or in violation of any laws
• Harass, abuse, threaten, or harm other users
• Post or share content that is defamatory, obscene, or violates others' rights
• Impersonate any person or entity or falsely state your affiliation
• Interfere with or disrupt the app's functionality or servers
• Attempt to gain unauthorized access to any part of the app
• Use automated systems (bots, scrapers) to access the app
• Reverse engineer, decompile, or disassemble any part of the app

2.5 User Content

• You retain ownership of content you post on ChatRamen
• By posting content, you grant us a license to use, display, and distribute it within the app
• You are solely responsible for the content you post
• We reserve the right to remove any content that violates these Terms

2.6 Intellectual Property

• ChatRamen and its content are protected by copyright, trademark, and other intellectual property laws
• You may not copy, modify, or distribute any part of ChatRamen without our written permission
• Our trademarks and logos may not be used without our prior written consent

2.7 Subscription Services

• ChatRamen offers premium subscription tiers (Lite, Plus, Pro) with enhanced features
• Subscriptions are billed through Apple App Store or Google Play Store
• Subscription fees are non-refundable except as required by law
• We reserve the right to change subscription prices with 30 days' notice
• You may cancel your subscription at any time through your device's subscription settings

2.8 Disclaimers

ChatRamen is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The app will be uninterrupted, secure, or error-free
• Defects will be corrected
• The app is free of viruses or harmful components

2.9 Limitation of Liability

To the maximum extent permitted by law, ChatRamen and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of the app.

2.10 Indemnification

You agree to indemnify and hold harmless ChatRamen, its operators, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of ChatRamen
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Content you post on ChatRamen

2.11 Termination

2.12 Dispute Resolution

• Informal Resolution: Contact us first to resolve disputes informally
• Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the laws of India
• Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

2.13 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. You consent to the exclusive jurisdiction of courts in India.

2.14 Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of ChatRamen after changes constitutes acceptance of the revised Terms.

2.15 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

2.16 Entire Agreement

These Terms, along with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and ChatRamen.

3.1 Our Mission

ChatRamen is a platform for meaningful connections and respectful communication. We strive to create a safe, inclusive, and positive environment for all users.

3.2 Be Respectful

• Treat others with kindness and respect
• Respect boundaries and consent
• Accept rejection gracefully
• Do not pressure others into unwanted conversations or activities

3.3 Stay Safe

• Do not share personal information (full name, address, phone number, financial details)
• Be cautious when sharing social media handles
• Report suspicious behavior immediately
• Do not arrange in-person meetings with strangers without proper precautions

3.4 Zero Tolerance Policies

The following behaviors result in immediate account termination:

• Child Safety: Any content involving minors in sexual or suggestive contexts
• Non-Consensual Content: Sharing intimate images without consent (revenge porn)
• Threats & Violence: Threats of harm, promotion of self-harm, or incitement to violence
• Terrorism: Content promoting terrorist organizations or activities
• Human Trafficking: Content facilitating exploitation or trafficking

3.5 Reporting & Enforcement

• Use the in-app report feature to flag violations
• Reports are reviewed by our moderation team
• False or malicious reports may result in penalties
• We take action within 24-48 hours of receiving reports

3.6 Consequences of Violations

• First Offense: Warning or temporary suspension (24-72 hours)
• Second Offense: Temporary ban (7-30 days)
• Third Offense or Severe Violation: Permanent account termination

3.7 Appeals

If you believe your account was wrongly suspended or banned, you may appeal by contacting us at info@peppty.com within 30 days.

4.1 Firebase (Google Cloud)

• Purpose: Database, authentication, analytics, crashlytics, push notifications
• Data Shared: User profiles, messages, account data, device info, usage analytics
• Privacy Policy: https://firebase.google.com/support/privacy

4.2 Amazon Web Services (AWS)

• Purpose: Image storage (S3), email delivery (SES)
• Data Shared: Profile photos, images shared in chats, verification emails
• Privacy Policy: https://aws.amazon.com/privacy/

4.3 Agora.io

• Purpose: Real-time voice and video calls
• Data Shared: User ID, call metadata (duration, participants). Calls are peer-to-peer and not recorded.
• Privacy Policy: https://www.agora.io/en/privacy-policy/

4.4 Hive AI

• Purpose: Image content moderation (detect inappropriate images)
• Data Shared: Images uploaded by users for moderation
• Privacy Policy: https://thehive.ai/privacy

4.5 TensorFlow Lite (On-Device)

• Purpose: Interest extraction from messages using MiniLM ML model
• Data Shared: None. Processing happens entirely on your device. No data sent to external servers.

4.6 Apple App Store / Google Play Store

• Purpose: Payment processing, subscription management
• Data Shared: Purchase history, subscription status
• Privacy Policies:
• Apple: https://www.apple.com/legal/privacy/
• Google: https://policies.google.com/privacy

5.1 AI-Powered Moderation

• Profanity Filter: Detects and blocks inappropriate language in messages
• Image Moderation (Hive AI): Scans images for explicit, violent, or harmful content
• Spam Detection: Identifies and blocks spam or promotional messages

5.2 User Reports

• Users can report inappropriate content or behavior
• Reports are reviewed by our moderation team within 24-48 hours
• Users with multiple reports may face account suspension

5.3 Blocking & Muting

• You can block users to prevent them from contacting you
• Blocked users cannot see your profile or send messages
• You can mute conversations to stop receiving notifications

5.4 Safety Tips

• Never share financial information or send money to strangers
• Be cautious of users asking for personal information
• Report any suspicious or threatening behavior immediately
• Trust your instincts—if something feels wrong, end the conversation

6.1 Free vs. Premium

• Free Users: Access to basic features with limitations (message limits, cooldown periods)
• Premium Users (Lite/Plus/Pro): Unlimited messages, priority features, enhanced experience, ad-free

6.2 Subscription Management

• iOS: Manage subscriptions in Settings > [Your Name] > Subscriptions
• Android: Manage subscriptions in Google Play Store > Menu > Subscriptions

6.3 Cancellation Policy

• Cancel anytime at least 24 hours before renewal to avoid charges
• You retain premium access until the end of the current billing period
• No partial refunds for early cancellation

6.4 Price Changes

• We may change subscription prices at any time
• Existing subscribers will be notified 30 days before price changes
• Price changes apply to new billing periods only

7.1 Access & Correction

• You can view and update your profile information in the app
• Request a copy of your data by contacting us

7.2 Account Deletion

• Delete your account anytime through app settings
• Your data will be permanently deleted within 30 days
• Some data may be retained as required by law

7.3 Data Portability

• Request a copy of your data in a machine-readable format
• Contact us at info@peppty.com

7.4 Marketing Communications

• We do not send marketing emails unless you opt in
• Opt out anytime by contacting us

7.5 Cookie Policy

ChatRamen is a mobile app and does not use browser cookies. We use device identifiers and session tokens for authentication and analytics.

7.6 Do Not Track (DNT)

ChatRamen does not respond to "Do Not Track" signals as they are not applicable to mobile apps.

7.7 California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell your data)

7.8 GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have the right to:

• Access, rectify, or erase your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority